ConnectiX is committed to providing you with the highest level of customer service. We offer a number of ways to order from us. The purpose of this document is to provide information on how Refund/return policy information, Checkout/Payment process and Delivery timeframes.

Refund/return policy

Our policy on refunds follows all Australian legal requirements set out here by the ACCC.

ConnectiX warrant that the service shall be provided with due skill and care. If your services cannot be provisioned or does not meet the advertised description of the service, you are entitled to a full refund for any fees charged after the date on which you notify us.

Our services are billed monthly in advance. You may request cancellation at any time and, unless we have a signed contract with you for a fixed term, ConnectiX will cease providing this service at the completion of the paid month.

You are not entitled to a refund if you change your mind or simply choose to not utilise the service.

Checkout/Payment process

You can pay for our services by providing your credit card details and faxing a valid Quotation that we have provided to you. We accept such payment by direct credit and credit cards (MasterCard, VISA).

When ordering online all transactions are secured using SSL security certificates and processed via our merchant facility which accepts payment by PayPal, Credit Cards (MasterCard, VISA), Venmo, Apple Pay and Android Pay.

Delivery Timeframes

From the time your payment is provided we will process your payment and commence the ordering of your services. Online orders are typically delivered within one business day. Other orders are delivered in accordance with the relevant contract we have with you.